Gone are the days where intimidation and hierarchy are successful methods for influencing change in the workplace. While EI is often downplayed as a soft skill, it is evident that employees are becoming more receptive to change managed with emotional intelligence. 

As defined by The Economic Times, emotional intelligence refers to the capability of a person to manage and control his or her emotions and possess the ability to control the emotions of others. 

So how can you use emotional intelligence to impact change in a business?

Psychologist and change management coach Mark Connelly highlighted four key aspects of emotional intelligence:

1. Self-awareness: the ability to understand your feelings and how you react emotionally to the actions of others.

2. Self-management: the ability to choose how you react in highly-emotional situations.

3. Social awareness: the ability to recognize the emotions and body language of others.

4. Relationship management: the ability to communicate with others based on their mental state and emotional needs.

By understanding these 4 keys aspects you are able to authentically and effectively navigate change whilst maintaining employee engagement.